Hey there! Ever had one of those moments where you just wanted to talk to a real person about something? Yeah, us too. That’s why at SoleLinko, we’re not just another faceless online store—we’re a small team that genuinely cares about your experience. In fact, our founder still replies to most emails personally. Crazy, right?
Whether you’ve got a question about sizing (we get it—shoes can be tricky), need help with an order, or just want to chat about your latest sneaker obsession, we’re all ears. Here’s how you can reach us:
Oh, and if you’re the type who prefers typing over talking, try our Live Chat during business hours. It’s like texting a friend who happens to know everything about shoes.
Here’s the thing—we started SoleLinko because we were tired of impersonal shopping experiences. Remember that time you emailed a big retailer and got a robotic response? Yeah, we hate that too. That’s why every message you send goes to a real human (usually one of the three of us).
Fun story: Last month, a customer wrote in about a rare vintage pair they’d been hunting for years. Our founder actually drove to a warehouse to dig through old stock—and found them! That’s the kind of crazy dedication you’ll only get from a small team that truly loves what they do.
Pro tip: If you’re emailing about an order, include your order number—it helps us pull up your details faster. But no stress if you forget; we’ll still figure it out!
So go ahead, hit us with your best shoe-related questions, complaints, or even just to share your latest cop. We read every single message—and who knows, your email might just make our day.
The SoleLinko Crew
P.S. If you catch a typo in our reply, that’s probably Alex—he types faster than he proofreads.
